At Lafian, we prioritize client satisfaction and aim to provide exceptional services. To secure your appointment, we require a 50% deposit at the time of booking. Our refund policy for cancellations and services is as follows:
Deposit Refund Policy:
- 100% Refund of Deposit:
- Cancellations made at least 3 days (72 hours) before the scheduled appointment time will receive a full refund of the deposit.
- 50% Refund of Deposit:
- Cancellations made within 2 days (48 to 72 hours) of the scheduled appointment time will receive a 50% refund of the deposit.
- No Refund of Deposit:
- Cancellations made less than 2 days (47 hours) before the scheduled appointment time will not receive a refund of the deposit.
Refund Policy for Services Rendered:
- No Refunds: We do not offer refunds for services that have already been rendered. Our team is committed to delivering the highest quality of service, and once completed, these services are non-refundable.
- Satisfaction Guarantee: If you have concerns about the quality of a service provided, please contact us within 24 hours of your appointment. We may offer follow-up solutions, such as a complimentary corrective session or a discount on future services, depending on the nature of the issue and at our discretion.
Rescheduling Policy:
Appointments may be rescheduled up to 72 hours in advance at no additional cost. To reschedule your session, please click here to contact us, or give us a call at (912) 309-8128
Special Circumstances:
We understand that unexpected events can occur. If you experience an emergency or unforeseen situation, please reach out to us directly. We will review these cases individually to determine if an exception to our policy can be made.
Thank you for your understanding and support in helping us provide the best possible experience.